BHHS FAQ's

Click on your Question or Issue

  1. Navigation Issues
  2. Log In Issues
  3. Editing your profile
  4. How do I change my name, e-mail and other un-editable profile info in Commercial REsource?
  5. Cut & Paste your Bio
  6. Bio Pictures
  7. Where to find Training
  8. Listing Pics – How many?
  9. I’m getting an error when loading a listing pic, floorpan, survey, etc.
  10. Listing Pics – More than one at a time?
  11. Listing Pics – Best size, etc.?
  12. How do I delete a listing?
  13. How do I re-activate an expired listing?
  14. My profile isn’t showing up.
  15. How can I get an e-mail list for my new listing?
  16. News & Announcements
  17. Public Site Search Results
  18. Missing Listings
  19. My “Documents” & “Resources” tabs are inactive
  20. Can I set up a page for a “Team” of more than one CRE Sales Professional?
  21. New User(s) not showing up on Commercial REsource or on the Public Sites?
  22. Roster Management changes to a profile aren’t changed in Commercial REsource or the Public Sites?
  23. The Due Diligence Documents Vault (Fundamentals)
  24. For Company Admins Only

1. Navigation Issues

  • Recent changes to Internet Explorer (version 10 or higher) have caused issues when navigating around in Commercial REsource. These have to do with settings within IE and they are not Commercial REsource based issues. Your IT professional may be able to change your IE settings to resolve the issues for you, but we suggest that the easiest solution is to use Firefox or Chrome as your browser.
  • As a reminder, Commercial REsource has been tested and is only supported on the following browsers:
    • Microsoft Internet Explorer 8-9
    • Safari 4 & 5 for Mac
    • Firefox 4+ for Mac & Windows
    • Google Chrome (most recent versions).
  • We always recommend that users keep their browsers as up to date as possible, except for the above described IE 10 issues.
  • The most recent versions of Chrome, Firefox or Safari would make for the best browsing experiences.
  • Other requirements:
    • JavaScript Enabled
    • Cookies Enabled

2. Log In Issues

“No Access” – When I click on Commercial REsource from the REsource Center, I get a message telling me that I don’t have access.

  • You need to get permission to access Commercial REsource from your Owner/Broker/Manager. Once you have it, a Roster Manager for your company will give you the role of “Commercial REsource User” in your Roster Management profile.
  • Once your profile is saved with this new role, click on Commercial REsource from the REsource Center to access the system.

“Inactive User” – When I click on Commercial REsource from the REsource Center, I get a message telling me that I am Inactive.

  • This message indicates that you’ve tried once before to access the system without the proper user role. Simply get access permission from your Owner/Broker/manager and then have your Roster Manager give you the proper user role as outlined above.
  • The next time you try to log in you will gain access.

3. How do I edit my profile?

  • Click on the “Edit My Profile” link located at the top of the web site.

4. How do I change my name, e-mail and other un-editable profile info in Commercial REsource?

  • When you click on “Edit My Profile” there will be data fields that you can edit from within Commercial REsource and there will be data fields that you are not able to edit from there.
    • Fields that are not editable from within Commercial REsource include:
      • Your Name, address, branch, e-mail and a few others.
    • These fields must be edited from within the REsource Center’s Roster Management area by someone in your firm that has “Roster Management” privileges.
    • Once they change the data in Roster Management, the systems will update to the new information the next time you log into the REsource Center and click on the Commercial REsouorce link.

5. Can I cut and paste my bio from MS Word to the “Agent Bio” section of the “Details” page of my Bio?

  • We strongly suggest that you do not ‘cut & paste’ from MS Word. Formatting issues will most likely result from this practice.
  • Type your bio information directly into the Agent Bio section where you can then format it using the convenient formatting options at the top of that section.
  • If you do ‘copy & paste’ your bio from a word processing program, we strongly suggest that you copy it to a basic application like “Notepad”, copy it from Notepad and then past it into the proper section of your Agent Bio. This process will avoid the headaches of having to deal with formatting issues that result from using the Word info directly.

6. Bio Pictures

  • What is the best size picture for me to upload to my personal bio?
    • The Ideal image size is 200px wide (@72 dpi) in a ‘portrait’ orientation.
  • Can I add or change the Bio Picture for someone else?
    • You may not edit the profile of another user in any way unless you are the Commercial REsource Company Manager for your company.

7. Where can I find How-To Videos for Commercial REsource?

Tier II Subscribers

  • From any page in Commercial REsource, click on the FAQ’s button (top of any page) and then scroll through the frequently asked questions or click on the “Berkshire Hathaway Home Services Commercial REsource” button (top of the left hand column) for videos, PowerPoint and .pdf training.
  • How-To Videos can be found by going to the Berkshire Hathaway HomeServices Commercial REsource Website Basics Training page.

Tier III Free Access

8. How many pictures can be added to a commercial listing?

  • Up to twelve (12) photographs may be added to a listing.

9. I’m getting an error message when trying to load a listing pic, floorpan, survey, etc.

  • It’s likely because there are unacceptable characters in the file name you’re trying to upload.
  • First make certain that you’re loading a .jpeg, .png, .pdf, Word, Excel or PowerPoint file
  • Next make certain that there are only upper or lower case letters and/or numbers in the file name.
    • No spaces, commas, periods, underscores, ampersands, etc – letters and numbers only.
  • If you’re still getting an error after insuring all of the above, please send us an Email with the file you’re working with and the address of the property.

10. Can I add multiple images of a commercial property at one time?

  • No, images must be loaded individually – one at a time.

11. What is the best size, etc. for property pictures to upload?

  • Formatting will be best if you upload pictures that are:
    • Landscape orientation
    • Have a 4:3 aspect ratio
    • Between 800 & 400 pixels wide.

12. How do I delete a commercial listing?

  • Listings cannot be deleted.
  • Sold or Leased commercial properties should be marked as such on the “Pricing Tab” of the property Edit screen.
    • Entering sold &/or Leased information will not make the info visible to others, but it will begin to build your Comparable Sales Database.
  • Expired listings should have their Status changed from “Active” to “Inactive” by un-checking the “Active Property In the System” check box on the “Details” page of the property Edit screen.

13. How do I re-activate and expired listing?

  • Click on the Property Tab
  • Select All My Listings from the menu on the left hand side of the page.
  • Scroll through your listings until you find the one in question.
  • Left click on it.
  • Click on the “Edit” button
  • Make certain that:
    1) The listing date is in the Past
    2) The expiration date is in the future
    3) The Active Property in the System box is checked
    4) Save the property

14. I have access to Commercial REsource, but my bio is not showing up in searches on the Public Sites or somewhere else that it should be..

  • To be included in Agent search results or visible elsewhere, a user must:
    • Have a Status of “Active”
    • Have an Activity of “Sales”, “Leasing” or “Both”, and;
    • Have the Display Public box checked

15. How can I get an e-mail list to promote my new listing?

  • Go to Commercial REsource
  • Click on the “Content” Tab
  • Click on the “Reports” area (in the left hand column of the page).
  • Select “Users” from the list.
  • Select the Tier, Company, Branch, Specialty and Permission Group you’d like to mail to.
    • Generally, to mail to all users in the BHHS system in a particular Specialty Group, select
      • “Any” Tier
      • “Any” Company
      • “Any” Office
      • One or more Specialty Groups
  • Your results will be displayed below.
  • Select the orange ”.csv” button (top right of the page) to export the list to an Excel like spreadsheet.
  • Import the e-mail list from the imported spreadsheet into your mass mail program (i.e. MailChimp, ConstantContact, etc.)

16. Who can post News & Announcements?

  • Commercial REsource Company Managers can post News & Announcements to the Dashboard of all users within your company or to a specific office within your company.
  • Commercial REsource Office Managers can post news to their office only.
  • Commercial REsource Users cannot post news or announcements items of any kind.

17. How do I get my property listings to come up in the search results at www.bhhscre.com?

  • Properties entered into Commercial REsource that:
    • are marked “Active Property in the System”,
    • which have a Listing Expriation date that is in the future and
    • which are not marked as “Hidden on the Public Site”

will be displayed in search results on the www.bhhscre.com public web site.

18. I have access to Commercial REsource, but my property listings are not showing up. What should I do?

  • First, confirm that you (or an admin person in your firm) has entered them into Commercial REsourece. We do not import commercial listings from any MLS or other service. They must be entered into Commercial REsource.
  • Second, confirm that your listings are “Active” by Clicking on the “Properties” tab and then the “All My Properties” link in the left hand column. If there are properties listed here, look at their “Status” (listed under the Property Name in the results window) to see if they are “Expired”.
    • If there are Expired listings that have been legally renewed, click on the property and then click on “Edit”. Once on the “Edit” screen, change the “Expiration Date” to the new expiration date. Then click “Save”.
  • If you’re certain that your listings have been entered into Commercial REsource but, after taking the steps above there are no properties listed in the “All My Properties” area:
    • Send us an Email with your:
      • Name
      • Company Name
      • City
      • State
      • BHHS username (displayed in parentheses next to your name at the top of any page of Commercial REsource) AND your network ID # (i.e. the number used when you access the REsource Center. We’ll resolve the issue and send you a confirmation e-mail.

19. My “Documents” and “Resources” Tabs are inactive. How do I get access to these features?

  • Your company has free “Tier III” access to Commercial REsource, so some functions are inactive. To gain access to all of the features of Commercial REsource including:
    • The Documents Tab (thousands of forms, etc.)
    • The Resources Tab (access to reports, e-mail lists, etc.)
    • Automated Flyer Creation
    • Digital Offering memorandum
    • APOD/CFA function
    • Due Diligence Documents Vault
    • and more
      Have your Owner/Broker/Manager call 813-739-5740 or e-mail Mike Fields and subscribe to Commercial REsource Tier II. It’s just $3,500/year for your entire company – for unlimited users.

20. Can I set up a Profile page for a “Team” of more than one CRE sales professional?

  • No. Users are created and largely maintained by the BHHS Roster Management process. Therefore, whatever is in Roster Management for you is what will be created as a User in Commercial REsource the first time you log in from the REsource Center.
  • If, however, the “Team” is in Roster Management as such, has a separate ID # and the correct Commercial REsource User role is given to it, it will be created the 1st time that “Team” clicks on the Commercial REsource link in the REsource Center.

21. I’ve given the Commercial REsource User role to someone in Roster Management. Why aren’t they showing up in Commercial REsource or on the Public Sites??

  • They systems, the REsource Center and Commercial REsource, only talk to each other at the moment a user clicks on the Commercial REsource link in the REsource Center. Therefore, when you add a user role in Roster Management, it won’t be reflected anywhere unless and until the next time the user clicks on the Commercial REsource link.
    • So once you’ve given someone the Commercial REsource User role in Roster Management, ask the user to log in and click on the Commercial REsource link right away in order to have their profile automatically set up in Commercial REsource and fed to the public sites.
    • Additionally, encourage them to click on the “Edit My Profile” link at the top of any page in Commercial REsource to upload their picture and complete their bio.
      • Detailed training on this can be found by clicking on the FAQ link at the top of any page and then on the “Berkshire Hathaway HomeServices Commercial REsource” link in the left-hand column of the training page – then scroll to “Logging In and Editing Your Profile”.

22. I’ve made changes to a profile in Roster Management. Why aren’t they showing up in Commercial REsource or on the Public Site?

  • They systems, the REsource Center and Commercial REsource only talk to each other at the moment a user clicks on the Commercial REsource link in the REsource Center. So when you make a change in Roster Management, it won’t be reflected anywhere unless and until the next time the user clicks on the Commercial REsource link.
    • So once you’ve made a change in Roster Management, ask the user to log in and click on the Commercial REsource right away in order to effect the change.

23. The Due Diligence Documents Vault – Tier II Subscribers Only (Fundamentals)

  • Your Perspective
    • Access Commercial REsource
    • Navigate to your listing
    • Click on the Documents Vault Button
    • Create Folders as you desire (i.e. Leases, Surveys, Tests & Studies, Floor Plans, Income & Expense Info, etc.)
    • Upload documents into the folders by selecting the folder and clicking on “Upload” then browsing to the file and double clicking it.
    • Upload multiple files contained in a .zip folder by using the .zip upload button
  • Granting Access & Sharing Documents
    • Once someone has requested access by going through the steps outlined below, the listing agent will receive an e-mail notification of same
      • Navigate to the Vault for that listing in Commercial REsource and click on the “Permissions” button.
      • Select from the list the person or persons you want to grant permission to the Vault (it should say “Unapproved” in the “Status” column), then click on the “Approve” button.
      • Once “Approved” they will receive an e-mail letting them know that you’ve approved their access to the vault BUT THEY WILL NOT YET HAVE ACCESS TO ANY OF THE FOLDERS OR DOCUMENTS – YET.
    • Sharing Folders & Documents
      • To “Share” a folder with an approved user, Select the folder or folders you’d like to “Share”.
      • Click on the “Share” button and select one or more users from the list.
      • Click on the “X” in the orange bar on the Users dropdown menu.
        • The box will display that 1 or more Users have been selected.
      • Select “Share” to complete the sharing of the selected folder(s) with those you’ve chosen.
      • Those selected to have access to the folders will receive an e-mail notification of same.
        • While the message they receive will instruct them to save the e-mail for future access to the documents, YOU SHOULD ALSO REMIND THEM TO SAVE THESE EMAILS as they will be the only way for them to gain access to the shared folders and documents in the future.
        • They should also be cautioned NOT TO SHARE THIER ACCESS E-MAILS WITH ANYONE as the system will record that they’ve accessed it whenever anyone uses their access portal.
  • The Public Perspective
    • If the listing agent has selected the “Display Offering Memorandum” button when they entered the listing, the public, after navigating to the listing on the public commercial site, should select the orange “View Offering Memorandum” button (top right hand of the listing page).
    • They should then read and sign the Confidentiality Agreement to gain access to the active OM tabs.
    • Select the “Due Diligence” tab and read and sign the Vault Access request form.
    • They will receive a message letting them know that you will review their request for access, and, if you approve of their access, you will give them permission.
    • Once you give them permission, they will receive an e-mail letting them know it.
    • Once you “Share” one or more folders with them, they will receive a second e-mail letting them know this with links to the documents you’ve shares with them.
    • IMPORTANT NOTE – they should retain these e-mails as they will be the only way for them to gain access to the various folders and document you’ve shared with them.
  • The Log/Reporting on Access – Each time anyone (including the listing agent) accesses a document, the system will record it and you can view the ”Log” (top right hand corner of your Commercial REsource view of the Vault)
    • You can also export the log to a .csv format and filter or sort it any way you’d like.

24. For “Commercial REsource Company Managers” Only

How do I create a new Commercial REsource User or grant someone access to Commercial REsource?

  • Please contact your company’s Roster Manager and ask them to assign the role of “Commercial Resource User” to the appropriate agent.
  • Once the agent has the proper user role in Roster Management, ask them to log in to the REsource Center and click on the Commercial REsource link.
    • Their profile will be created in Commercial REsource once they have done this the first time.
  • Encourage them to click on the “Edit My Profile” link at the top of any Commercial REsource page to add a picture, select their CRE specialty and add a detailed CRE bio to their profile.

How do I delete a User?

  • Users cannot be deleted. If a user has left your company or you no longer wish them to have access to Commercial REsource, please contact your company’s Roster Manager and ask them to remove their role as a “Commercial Resource User”.
  • Then go in to Commercial REsource:
    • Locate the agent in question,
    • Open their profile
    • Click on the “Edit” button,
    • Scroll to the bottom of the “User Details” tab
    • Change their “Status” from “Active” to “Inactive”.
    • Save their profile

How do I delete a listing?

  • Listings cannot be deleted.
  • Sold or Leased properties should be marked as such on the “Pricing Tab” of the property Edit screen.
  • Expired listings should have their Status changed from “Active” to “Inactive” by un-checking the “Active Property In the System” check box on the “Details” page of the property Edit screen.

How do I hide my profile on the public site?

  • If you are an administrative or staff person who does not lease or sell commercial real estate, you may not want your profile to display on the public site. Hiding your profile on the public site is as simple as:
    1) Click on the “Edit My Profile” link at the top of any page in Commercial REsource
    2) Click on the “Personal Information” tab
    3) Scroll to the bottom of the page.
    4) Insure that the “Display Public” check box is un-checked.
    5) Click “Save”.
  • You may also choose to modify your profile so that it does not show up in searches made from within Commercial REsource. To accomplish this:
    1) Click on the “Edit My Profile” link at the top of any page in Commercial REsource
    2) Scroll to the bottom of the “User Details” tab.
    3) in the “Activity” drop=down, select “None.
    4) Click “Save”

Our Main phone number is wrong. How do I change it.

  • You company phone # is only editable in your company’s Roster Management area. Change it there and the next time you log into Commercial Resource, it will be changed.
  • If you use the local public commercial web site template, it will be changed there as well.